Returns & Exchanges

Returns and exchanges

You have 14 days from the day your order arrives to return or exchange it. Returns within the United States are free.

What we can take back

Items must be unworn and unwashed, with the original tags still attached, and in the condition they reached you. We cannot accept anything that has been altered, or that comes back marked, scented or damaged through use.

Gift cards cannot be returned. Items sold as final sale are marked as such on the product page before you buy, and cannot be returned or exchanged unless they are faulty.

How to start

Go to Start a Return and give us the email address on your order and your order number. We will send you a return label and instructions.

Refunds

Once your return reaches us we check it and refund you to the payment method you used, usually within five business days of it arriving. Your bank or card issuer may take a few days more to show the money. Original shipping charges are refunded only where the whole order is returned because it was faulty or sent in error.

Exchanges

Exchanges follow the same 14 day window and the same condition rules. Start one the same way and tell us the size or colour you would like instead. If the item you want is no longer available we will refund you.

Faulty or incorrect items

If something arrives damaged, faulty or is not what you ordered, tell us within 10 days of the parcel arriving. Send your order number and a photograph of the damage, or of the barcode on the label where you have been sent the wrong item, and we will put it right at our cost. This does not affect any rights you have under law.

Contact

Lauren and Dove LLC, a Wyoming limited liability company, 1166 Cobra Dr, Franklin, Indiana 46131, United States. Email support@laurendove.com. Telephone 513-201-3524.